Policies & Shipping

Shipping: 

We follow a RTW concept, and all pieces shown are available for purchase. 

Our orders take between 3-5 days for any alterations, and 1-3 days for delivery. Where orders are placed without any alterations, the delivery will be scheduled 1-3 days after an order is completed.

 

Alteration:

We provide alterations to existing designs (excluding lengths of dresses) for orders inside the UAE with a charge of 50 AED. 

 

Cancellation:

We do not accept cancellation for an order once the order has been placed.

 

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us via email with details of the product and the defect.

email: thealterergo.ae@gmail.com

Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price through a transfer.

Given the above, the client must report the damaged item within 24 hours upon receiving the order - if defective.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.